• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-01-2019 12:33 PM

HP Recommended
Product: HP 6700 office jet premium
Operating System: iOS

I have my printer set up. It communicates with my computer and shows in my iPhone WiFi select but WILL NOT CONNECT to HP Smart APP.

1 person had the same question
1 REPLY 1

‎10-06-2019 10:34 AM - edited ‎10-06-2019 10:51 AM

HP Recommended

@JudeMoon2, Welcome to the HP Support Community!

  • Which version of iOS are you using?
  • Make sure the printer and the iPhone are connected to the same wireless network.
  • This printer supports only 2.4GHz network.
  • If you are using WiFi Direct to connect the printer and the iPhone, you will not have internet access on the iPhone.
  • To know more about connecting the printer via WiFi Direct, refer to this document.

For now, let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for updates on your iOS device

Click here to know how.

 

To know how to print from the iPhone using HP Smart app, refer to this document.

 

Alternatively, try printing using AirPrint driver(recommended)

Refer to this document to know how.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.