Printer will not connect to instant ink service

[Carole1233]

Hello I’ve had a problems trying to connect to subscribe to the instant ink service, I’m connected through the hp smart app. Attached arrive message when I try to subscribe.

many help greatly appreciated.

 

[Elohi_NR]

Hi @Carole1233,

Welcome to the HP Support Community!

I understand you are not able to enroll the printer in Instant Ink.

Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Elohi_NR]

Hi @Carole1233,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Carole1233]

Hello I fortunately the issue is still not fixed, I’ve followed the steps several times and still can’t enrol . 

[Elohi_NR]

Hi @Carole1233,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!