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Printer will not connect to server for Instant Ink update firmwaret

HP Recommended
HP 5530 Envy
Microsoft Windows 10 (64-bit)

Printer is completely up to date. About 6 years old. Wi-fi connected and prints internet articles. Will not connect to server Web services to update Instant Ink firmware. Computer tech says HP will not support older printers. If I cannot update I will be removed from Instant Ink program.

HP Support Agent
HP Support Agent
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HP Recommended

@sal9945, Welcome to the HP Support Community!


The latest firmware for this model printer available is 2024A. Print a printer status report to check the current version of firmware installed:

  1. On the printer control panel, touch the Settings icon .

  2. Touch Printer Status Report.

Click here to download and install the latest firmware from your computer if it is not up to date.

Click here to know different methods of updating printer firmware.


If the printer is up to date, you need not worry, the Instant Ink account will not be affected.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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