Printer won't connect to HP Instant Ink

[briraerae]

Both my laptop and printer are connected to the same wifi with "excellent" service; however, when I am logged into hpinstajtink.com, it won't connect to my printer. I have hit refresh an exuberant amount of times, but it still won't connect. This is causing a problem because if my printer doesn't hook to the website then it won't track how many pages I have printed, and it will cease to print. My printer is popping up an error message that if I don't resolve the problem soon then I will no longer be able to print.

[TEJ1602]

@Bellalupo, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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