Both my laptop and printer are connected to the same wifi with "excellent" service; however, when I am logged into hpinstajtink.com, it won't connect to my printer. I have hit refresh an exuberant amount of times, but it still won't connect. This is causing a problem because if my printer doesn't hook to the website then it won't track how many pages I have printed, and it will cease to print. My printer is popping up an error message that if I don't resolve the problem soon then I will no longer be able to print.
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TEJ1602 I am an HP Employee
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