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‎11-02-2022 02:10 PM

HP Recommended
Product: HP LaserJet Pro M15w Printer

Laser jet pro m15w

I have tried everything! Please help. When I go to set up on Hp smart the printer isn't found. It's not connecting to my new wifi router. When it tries to connect to a temporary wifi it finds the printer but then it doesn't find my wifi setting. Idk how else to explain it. Can I do a hard reset? I am doing everything from my android mobile. I don't have a computer I can connect to. 

The printer worked perfectly until I got a new router. 

Category:
2 REPLIES 2

‎11-02-2022 02:19 PM

HP Recommended

This article covers how to return your printer to initial WIFI connection mode for connecting to a new wifi connection.

 

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-Restore-WiFi-Setup-mode-on-HP-printers-...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-05-2022 06:06 AM

HP Recommended

I have tried this several times. The printer doesn't show up shen the hp smart app is looking for it. It's as if nothing is there. It says it needs to be connected to the same wifi but that's the problem! There's no option to connect! I'm about to throw a perfectly good printer out the window. It's driving me insane! 

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