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Printer won't connect to wifi - incorrect password

HP Recommended
Office Jet Pro 8020
macOS 10.15 Catalina

When I enter my wifi password on the printer itself, it tells me the password is incorrect.  I have an office jet pro 8020. 

HP Support Agent
HP Support Agent
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HP Recommended

Hi @shaun_vai


Welcome to the HP Support Community. I'd be happy to assist you with the  "Wifi Password incorrect" issue. 


Try the suggestions below to resolve the issue-


Step 1-Make sure the passphrase was entered correctly

Re-enter the passphrase. The passphrase must be entered exactly as required by your router or gateway, including any spaces, capital and lower case letters, and special characters.


You can use another Wi-Fi device, such as a phone or tablet, to connect to your router/gateway and make sure that all of passphrase characters are correct. If the passphrase does not work on another Wi-Fi device, then the passphrase is not correct and does not work. For more information on how you can retrieve your wireless passphrase, see Find Your Wireless WEP, WPA, WPA2 Password (Windows) or consult your Internet Service Provider.

If the issue persists, try the next step.


 Step 2-try updating the printer's firmwareHP Printers - Updating or Upgrading Printer Firmware


Also, refer to the document -Connect to a Wireless HP Printer


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

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