Printer won’t from my iPad or iPhone directly

[Keith51]

I have an HP Envy 4520. What seems to have worked for me for the past 3 to 4 weeks now was to reconnect my printer to the router then with my iPhone and iPad off, I force restarted each one and then tried printing again. That has seemed to work for me. I printed some things today without any problems. 

[DavidSMP · Accepted solution]

Hi @Keith51,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with printing from the Web. I will be really glad to assist you here.  Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a software or Mac update?

For now, try these steps:

• From this link: http://hp.care/2xXGlWC  perform only step 1 Restart the computer, printer, and router. (The computer here is the phone)

Then update the printer’s firmware from a windows computer by following the steps from this link:  http://hp.care/2rHKwDD using a USB cable.

• Later restore network defaults on the printer from the user guide: http://hp.care/2sBrsHq and refer to page# 39.

Please follow all the steps from this link: http://hp.care/2ynlxJJ and check if the issue gets corrected. (Perform the hard reset also from this link also without fail)

• This has worked for a different customer. Please perform all the steps and this should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[Keith51]

I have had minimal to no problems with airprinting to my Envy 4520 printer since I tried reconnecting it to the router and restarting our phones and tablets. Not sure which worked but I and my wife are printing well. 

[DavidSMP]

HI @Keith51,

I reviewed the super quick response. Thanks for your reply.  I am really happy for you that it is printing fine. You've done commendably well by displaying immaculate patience, great technical skills coupled with a never say die attitude to try and resolve the issue. Kudos to you for that. 🙂

We worked as a team to hit the nail on its head and trust me I've done all I can here to assist you by keeping your best interest in mind.

It has been an absolute honor to share this platform with you and work with you. I genuinely hope the product works great and stays healthy for a long time.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead, stay healthy and smile big. 🙂

Cheers!

[Keith51]

Sorry but not sure what you meant that we worked as a team to solve this issue since I did not have any issue that needed to be solved. Any of my posts on airprinting problems was the solution I found that worked for me.