cancel
Showing results for 
Search instead for 
Did you mean: 
Shrukain
New member
1 0 0 0
Message 1 of 2
102
Flag Post

Printer won't go online due to SSID issues

HP Recommended
HP Officejet Pro 8720

Hi all, I recently moved to an apartment complex that has provided wifi. I can't figure out how to get my printer back online--it keeps saying I have SSID issues, which I assume is due to the apartment-wide wifi.

 

Is there any way that I can fix this? Ideally I wouldn't have to plug it into my computer, as my roommate and I share the device. Is there any way to avoid that?

 

Thanks!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,859 18,858 1,342 1,551
Message 2 of 2
Flag Post
HP Recommended

@Shrukain, Welcome to the HP Support Community!

 

Is this a open network you are trying to connect the printer to?

Printers will not work on a open/guest network. You need to connect it to a private/secure network.

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

For more info on setting up the printer on a wireless network, refer to - No Connection after Router or Wi-Fi Settings Change

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation