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terry316
New member
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Message 1 of 2
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Printer won't print color

HP Recommended
office jet 3830 all in one
Microsoft Windows 10 (64-bit)

I have anoffice jet 3830 all in one and have replaced the color cartrige a few times but the printer will not print color

1 REPLY 1
ShlomiL
Level 17
Level 17
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Message 2 of 2
Flag Post
HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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