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Message 1 of 2
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Printer won't respond while hard wired or via Wifi

HP Recommended
Officejet Pro 8500A
macOS 10.15 Catalina

My HP 8500A Pro does not respond to the hardwire connection nor the Wifi we have brand new Routers

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HP Recommended

What connection do you prefer hardwire with LAN cable or wi-fi you can't use both at the same time.


Have you connected the printer to a new router by LAN cable or by wi-fi and established network connection to the router? That is the first step.


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