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Printer wont communicate with computer

HP Recommended
Hp Color Laser Jet Pro MFP M281fdw
Microsoft Windows 10 (64-bit)

My computer will not print with this printer, the printer is connected to the wireless router and will print from my phone but not the computer.

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HP Support Agent
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HP Recommended

Hi @Shamer888


Welcome to the HP Support Community. I'd be happy to assist you with the  "Printer offline" issue. 


Use HP Print and Scan Doctor to check connectivity


Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.

  2. Run HPPSdr.exe from the download location on your computer.

  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  4. If a screen prompts you to turn on printer updates, click Yes.

  5. If a screen prompts you to make your printer the default printer, click Yes.

  6. Try to print. If the printer remains offline, continue to the next step.

Try the step 2-5 in the document -Printer is Offline (Windows)


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

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