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‎11-27-2019 08:30 AM

HP Recommended
Product: B110

Why is printer not working today says printhead installed is not intended for use in this printer.Havent changed anything, have disconnected switched off and reconnected and still the same, any help welcome

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2 people had the same question
1 REPLY 1

‎11-29-2019 01:29 PM

HP Recommended

@Helen451, Welcome to the HP Support Community!

 

I'm afraid this seems like a hardware issue with the printer. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform step 2 mentioned in this document. 

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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