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HP Recommended
HP Photosmart Series
Microsoft Windows 10 (32-bit)

Since i changed my PC (Windows 10), my printer doesn't print in black any more

1 REPLY 1
HP Recommended

Hi @Armelle

Welcome to the HP Support Community. I'd be happy to assist you.

  • What model Photosmart printer are you using? 
  • Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Are you able to print in color?

Check the ink levels and replace any low or empty ink cartridges. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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