Printer

[Mombrandy]

Help!!My printer wont print form my phone, emails to my printer and wont print copies in color only black and is verry light. I Hv cleand heds, hv put new cartiges my old black cartdrge is like 60% full my clors are like 30% full. So I change them to  new ones. And still wont print, my email only printed last page like 1/4 of the page in black ink. My copy only makes lines in pale black NOT in color. Page is blank

[Kumar0307]

@Mombrandy, Welcome to the HP Support Community!

I understand the print quality is not satisfactory. Make sure you have tried the steps mentioned in this document - Color or Black Ink is Not Printing

Clean the printhead twice and print a quality report.

If the issue persists, I/m afraid this is a hardware failure as you have already replaced the ink cartridges. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!