Printing USPS Click and Ship Labels

[LindaM5]

I am trying to print a Click and Ship label from the USPS website.  I am on my iPad and printing to my HP Envy 5540.  What should print is a whole page.  The top half should be the actual shipping label, the bottom half is the receipt.  When I print (or copy) onto plain paper it comes out fine.  But when I print (or copy) to the Avery adhesive label paper, the only thing that prints is the receipt.  No label.  Everything is correct, meaning spacing, etc.) with the part that prints out, but it isn’t printing the label.  There must be some kind of issue with the label paper, but what?  Any insight is appreciated.

[Dragon-Fur]

@LindaM5 

The printer might not be translating the content correctly.

Of course, this doesn't make sense since you can print on plain paper.

The only other variable mentioned is the Media (kind of paper).

You can adjust paper type and perhaps change the results.

What the printer can do:

Media Types

Paper (plain, inkjet, photo), envelopes, transparencies, labels, cards, the HP premium media, iron-on transfers, borderless media

Open the Embedded Web Server (EWS) either from within HP Smart or from your browser.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

Try setting the paper type to Card or Label or possibly even Premium paper.  What?  This sounds like an odd choice, but it might suffice - "Premium" Paper is perhaps a "bond" paper and might be "32lb" paper.  MIGHT be heavy enough setting for label paper.  Best choice is likely "Label" or "Card" if you can find it in the Preferences drop-down.

General Example - EWS (from a browser)

EWS_9025_Preferences_Tray_and_Paper_Management_All

What else?

You could try snipping a view of the document, save save the content as a .JPG file, open the image file and print.

You might even get away with just telling HP Smart to print the document as a Photo.

I would guess that you Still need to do something about the Media type in the Tray and Paper settings.

Weird problem, I think.

References / Resources

User Guide

Section Load Paper

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTE:  EWS is also available in HP Smart Mobile

HP_Smart_Mobile_Main_Menu_4

Printer Specifications for HP ENVY 5540, DeskJet 5570 Printers

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5540 All-in-One Printer series 

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[LindaM5]

Thanks so much for the information.  I will work on this the next time I need to print a label.