@abbey026, Welcome to the HP Support Community!
Let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
There is no firmware update available for this printer.
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Perform the steps from - Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart e-All-in-One ...
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee