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LouisT1
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Message 1 of 2
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Printing colour

HP Recommended
Deskjet 2622
iOS

Hi 

I’ve had my printer a couple of weeks and not had no problems until about a week ago.. every time I go to print anything using HP Smart App that’s colour it automatically changes to black and white as soon as I click print. Before it use to give me the option to change to black and white, colour or grey scale. Now that option has gone.. 

I have restarted, uninstalled and reinstalled and everything else that’s been suggested to me and still only coming up black and white 

 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @LouisT1

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

It sounds like the Black & White printing option is enabled on your iOS device. Let's try disabling Black & White printing.

Here is how to do it:

 

Please ensure that the printer is up to date with its firmware and iOS is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and iOS:

Update printer firmware

Update iOS

1.) Open the document or photo you want to print, and then tap the Share icon  or  .

2.) Tap Print or the Print icon .

3.) On the Printer Options menu, tap Select Printer, and then select your printer from the list.

4.) Touch Options and disable Black & White.

 

And on HP Smart app just swipe the dash up to change the color settings. 

 

 

Let me know how it goes!

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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