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Rach49
New member
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Message 1 of 2
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Printing display all icons

HP Recommended
HP SMARTANK PLUS 555
Microsoft Windows 10 (32-bit)

Product No.   1TJ12A

Serial No. [edit]

The printer cartridges will not move and the display has all icons showing.

1 REPLY 1
Garry_C
Level 5
Level 5
293 292 18 35
Message 2 of 2
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HP Recommended

Hi,

 

Thank You for Contacting HP.

 

Please perform the steps below:-

1) While the printer is On, disconnect the power cord directly from the rear, leave it for 2 minutes.

2) Pull the Tray and look for any jammed paper or any foreign material stuck inside. Remove them if found.

3) Ensure to properly fit the trays back.

4) Lift the top cover and look for any jam inside, remove them.

5) Connect the unit directly to a wall outlet, no surge protector.

 

Although I am an HP employee, I am speaking for myself and not for HP.

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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

 

I´m an HP employee
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