Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Printing display all icons

HP Recommended
Microsoft Windows 10 (32-bit)

Product No.   1TJ12A

Serial No. [edit]

The printer cartridges will not move and the display has all icons showing.

Level 5
Level 5
293 292 18 35
Message 2 of 2
Flag Post
HP Recommended



Thank You for Contacting HP.


Please perform the steps below:-

1) While the printer is On, disconnect the power cord directly from the rear, leave it for 2 minutes.

2) Pull the Tray and look for any jammed paper or any foreign material stuck inside. Remove them if found.

3) Ensure to properly fit the trays back.

4) Lift the top cover and look for any jam inside, remove them.

5) Connect the unit directly to a wall outlet, no surge protector.


Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.


I´m an HP employee
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation