Printing emails from HP Smart app

[AllyBongo24]

Hello

Trying to resolve an issue on Mums ipad. 

We can print documents in Pages app but unable to print emails 

Any advice welcomed thank you

Regards Alan 

[Kumar0307]

@AllyBongo24, Welcome to the HP Support Community!

• Are you using the HP Smart app to print from your iPad?
• Do you get any errors while printing?
• If you are able to print other documents. it means the printer hardware and the connectivity is fine.

Check for software updates on the iPad

Go to Settings > General > Update the software

To know how to print an email, refer to this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[AllyBongo24]

Hello Kumar 

yes we are using Smart App 

We can print from Pages App on the IPad but don’t get the option to see my emails on HP Smart 

[Kumar0307]

@AllyBongo24

The supported files by HP Smart app are Photos (JPEG, PNG), PDF and Microsoft Office Suite documents (doc, docx, xls, xlsx, ppt, pptx), text (TXT) files, and saved webpages.

To know how to print an email, refer to this document.

You may try printing emails using the AirPrint option. Refer to steps 2 in this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[StretchMusic]

Printing email messages is only supported via Airprint. 

HP Smart does not have this function.

Please refer to this document to print via Airprint. 

https://support.hp.com/us-en/document/c02623193