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Ladawnmoak
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Message 1 of 2
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Printing from iPhone

HP Recommended
Go office jet 5742

I’m trying to print from my iPhone SE. I get it to print every time, but it always pulls the paper through too much and starts Printing half way down the page and cuts off the bottom half. It does this on every iPhone I try to print from, so I know it’s the printer and not the phone

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Ladawnmoak

Welcome to the HP Support Community. I'd be happy to assist you.

 

Yes, it seems like an issue with the printer. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

On the printer, go to Setup > Tools > Update printer > Check now.

 

Fan the papers before loading in the input tray.

Clean the paper feed and pick rollers as mentioned in solution three of this document.

 

Once done, try printing a test page or make a copy on the printer and check if the issue persists.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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