cancel
Showing results for 
Search instead for 
Did you mean: 
JonDe
New member
2 1 0 0
Message 1 of 3
114
Flag Post

Printing from mobile phone

HP Recommended
HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

Have recently set up web services for my HP Envy Photo 7855 so I can print from my mobile phone. When I tried to print an email message from my mobile phone, printed keeps stating need to add 5 x 7 paper to print. ?

2 REPLIES 2
ShlomiL
Level 17
Level 17
31,912 31,622 5,439 12,745
Message 2 of 3
Flag Post
HP Recommended

Hi,

Open and close the paper input tray and evaluate the shown prompt, ensure the printer is set to the proper Paper Size and Paper Type, else click No or Edit to change it.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
JonDe
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks Shlomil for replying so quickly. (there was no problem with printer settings) After posting my question, realized had sent a jpeg photo to print, so I am guessing it is why printer was asking for 5 x7 paper. Am I correct on this?  I did also forward a regular email message to the printer and had no problems with it printing it. 

 

Jonde

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation