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MCSHU
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Printing issue

HP Recommended
HP Envy 7640
Microsoft Windows 10 (64-bit)

I am unable to print on the cricut printable sticker paper.  The project will print on regular plain paper, but the sticker paper runs throught the machine and only prints the first couple rows.   Not sure why it’s not able to do this.  We’ve printed on hard stock several times 

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MCSHU, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Ensure you have the correct driver settings. Refer to the document HP Printers - Print Driver Settings Guide (Windows) for help.

 

Select the correct paper type and size on both printer and the application you're trying to print from.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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