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Prolific-Printr
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Message 1 of 2
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Printing out of order and cutting off bottom and top

HP Recommended
HP Envy
Microsoft Windows 10 IOT

My printer has just started chopping off the last few lines and top lines of my prints. It's also printing out of order. 

No settings have been changed and no error message appears! 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Prolific-Printr

 

Welcome to the HP Support Community.

 

Which Envy Printer do you have? Does this happen while copying too?

 

Try updating the firmware: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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