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‎01-20-2021 09:20 AM

HP Recommended
Product: Envy 4507
Operating System: Android 9.0 Pie

I feel like I am going mad! I have 4x6 hp advanced printer paper which I am trying to print photos on from my android device. I have gone through the hp app, changed the paper size, tried a Chromebook, tried an iPhone and still it only prints the bottom of the picture! I have hp allowance and have not only wasted that but plenty of photo paper in the process! Please help!!

Category:
5 REPLIES 5

‎01-23-2021 10:01 PM - edited ‎01-28-2021 11:26 AM

HP Recommended

@b3vyc

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

And, also refer to these frequently asked questions for more information about the HP Print Service Plugin for Android devices.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎01-24-2021 06:45 AM

HP Recommended

That's the app I have been using but still doesn't work

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‎01-26-2021 03:26 PM

HP Recommended

@b3vyc

Thank you for posting back. 

 

Have you tried the suggested troubleshooting steps? 

Is everything working fine, or would you require any further assistance? 

Keep me posted!

ECHO_LAKE
I am an HP Employee

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‎01-27-2021 02:42 AM

HP Recommended

The troubleshooting link does not work 

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‎01-28-2021 11:27 AM

HP Recommended

@b3vyc

Thank you for posting back. 

 

Let's try this link once again: https://support.hp.com/in-en/document/c04024231

Keep me posted! 

ECHO_LAKE
I am an HP Employee

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