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SH1069
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Message 1 of 3
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Printing photos

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HP Envy Photo 7134

I have an HP envy photo 7134 and have had so many problems getting photos printed that this is the second printer I have had due to HP sending out a new one. 
I tried to print with non HP photo paper and the photo tray just wasn’t recognised so either defaulted to A4 or didn’t print at all. I bought one pack of HP photo paper and it worked. I have now bought another pack of HP photo paper and it is back to the same fault again. 
HP advised that any paper could be used but it doesn’t flood like that is the case. Has anyone else had similar problems and resolved them?

2 REPLIES 2
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 3
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Hi @SH1069

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Photo Printing" issue. 

 

To better assist you - 

 

1) What is the size and type of photo paper you are using?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3)What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

 

While you respond to that,

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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Jay_G24
HP Support Agent
HP Support Agent
12,371 12,341 942 1,072
Message 3 of 3
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Hi @SH1069,

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your friendly neighborhood (HP Support Community).

 

Please get back to us with the required information for further assistance.

 

If you have any other queries, feel free to reply at any time and thank you for being a valuable member of our HP Family.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

Have a great day ahead!

 

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