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Alexa5
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Message 1 of 2
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Printout grey, blurry and missing areas

HP Recommended
OfficeJet4650
Android 8.0 Oreo and older

Help. My hp printer officeJet 4650 is printing blurry  grey and missing some areas.

 

1 REPLY 1
Nils_K
Level 12
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Message 2 of 2
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HP Recommended

Hi @Alexa5 ,

 

Welcome to the HP Support-Community.

 

I believe there is a problem wih at least one cartridge.

Please print a Print Quality Diagnostic report from the printer control panel, then make the serial number (SN) unrecognizable, scan it and upload the document here. To print the report:
 
  1. Make sure to load the input tray with plain, white paper.
  2. On the printer control panel, swipe the display to the left, and then touch Setup
     
  3. Touch Tools.
  4. Swipe up on the display, and then touch Print Quality Report.
    A Print Quality Diagnostic report prints.

Best,

Nils_K


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