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tjshaff
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Message 1 of 2
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Prints from PC does not print from mobile

HP Recommended
HP OfficeJet 4655
Microsoft Windows 10 (64-bit)

I can print from my pc but not from my IOS 14 apple iPhone.   When I print from my cell the  printer produces paper and it sounds like its printing but the pages come out blank.   

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @tjshaff,

 

I'd like to help!

 

Try the below suggestions-

 

Let's try these steps -

 

Step 1-Check for updates on your iPhone.

To update the iOS device, refer to this document - Update your iPhone, iPad, or iPod touch

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Step 2 Reboot your iPhone.

 

Step 3 Re-install the HP Smart app

 

You may also try and print documents, photos, and webpages using AirPrint.

  1. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

  2. Open the item you want to print, and then tap the Share icon  or  .

  3. Tap Print or the Print icon  to open Printer Options.

  4. Tap Select Printer to select your printer.

  5. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

    • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

    • Number of copies: Select how many copies you want to print.

    • Black & White: Select to print in grayscale. This option only displays for color printers.

    • Double-sided printing: Print on both sides of the paper for certain file types.

    • Page range: Select specific pages within a document or webpage to print.

    Printer Options screen

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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