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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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expresso
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Privacy questions regarding HP instant ink

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I read the TOS and learnt that HP monitors ink levels, page counts and type of documents printed.

 

Do they get to access the documents that I print? This would be a serious invasion of privacy.

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DocCottle
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Hey @expresso,


Welcome to the HP Support Forums!

 

I see that you are wondering if the Instant Ink program provides HP with access to the documents you print. The service does not. All the printer does is communicates ink levels and number of pages printed to the program.

 

Please let me know if this answers your question. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

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DocCottle
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HP Recommended

Hey @expresso,


Welcome to the HP Support Forums!

 

I see that you are wondering if the Instant Ink program provides HP with access to the documents you print. The service does not. All the printer does is communicates ink levels and number of pages printed to the program.

 

Please let me know if this answers your question. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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expresso
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Yes, it does. Thank you very much.

 

One last question. My printer shows that the ink levels are low. Should I do anything to place an order? How is the ink cartridge delivered to me?

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DocCottle
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When the printer has Instant Ink cartridges in the printer and they start to run low, the printer notifies the server and the server sets up an order. This is dependent on having Instant Ink cartridges as the printer does not read or send any information regarding non-Instant Ink cartridges.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No
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