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Kay06
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Message 1 of 2
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Re-connection to a new router

HP Recommended
Hp deskjet 2632

Please help 🙂 

 

my daughter has always had her printer connected fine. We received a new router from sky because the connection kept dropping on the internet, now we don’t know how to re connect the printer to the new sky router. We have tried from the app on her phone (don’t have a pc) do have a laptop. We think we have reset the printer by a you tube video .. holding down the on/off and cancel button process. And we still can’t connect it to the WiFi , she needs this for school work tomorrow 😞 and we have tried everything possible that we know from our basic knowledge 

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Kay06 Welcome to HP Community!

 

I understand that you are unable to connect the printer with wifi.

 

Do not worry. I will try to fix the issue.

 

Please let us know which operating system you are using.

 

Replacing/reconnecting/changing your wireless router, try here.  

http://www8.hp.com/us/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

* Reset your printer back to Network Defaults.  Then run the Wireless Setup Wizard to connect.  Both can be accessed from the front panel or computer.  If no front panel for configuration, you must use your Printer USB cable to connect.  You can also try the WPS method if your router/printer supports this only if the Wizard or Printer USB cable is not available.  Read your User Guide for info.

* Wireless printers only connect to the 2.4G band in your router.  The router must have the 2.4G SSID band enabled with a different SSID name than your 5.0G SSID band in your router.

* Set router to a fixed wireless channel like 1, 6 or 11, never ‘auto’.  Try channel 1 first then the others one at a time.  

* Make sure printer and router are at least 5 feet apart.  

* Make sure IPv6 is disabled in the printer.

 

Keep us posted,

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