Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Re-connection to a new router

HP Recommended
Hp deskjet 2632

Please help 🙂 


my daughter has always had her printer connected fine. We received a new router from sky because the connection kept dropping on the internet, now we don’t know how to re connect the printer to the new sky router. We have tried from the app on her phone (don’t have a pc) do have a laptop. We think we have reset the printer by a you tube video .. holding down the on/off and cancel button process. And we still can’t connect it to the WiFi , she needs this for school work tomorrow 😞 and we have tried everything possible that we know from our basic knowledge 

HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@Kay06 Welcome to HP Community!


I understand that you are unable to connect the printer with wifi.


Do not worry. I will try to fix the issue.


Please let us know which operating system you are using.


Replacing/reconnecting/changing your wireless router, try here.

* Reset your printer back to Network Defaults.  Then run the Wireless Setup Wizard to connect.  Both can be accessed from the front panel or computer.  If no front panel for configuration, you must use your Printer USB cable to connect.  You can also try the WPS method if your router/printer supports this only if the Wizard or Printer USB cable is not available.  Read your User Guide for info.

* Wireless printers only connect to the 2.4G band in your router.  The router must have the 2.4G SSID band enabled with a different SSID name than your 5.0G SSID band in your router.

* Set router to a fixed wireless channel like 1, 6 or 11, never ‘auto’.  Try channel 1 first then the others one at a time.  

* Make sure printer and router are at least 5 feet apart.  

* Make sure IPv6 is disabled in the printer.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation