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kiwikay
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Message 1 of 2
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Re: printer offline

HP Recommended

HP Envy Pro 6420

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @kiwikay,

 

I'd like to help!

 

To assist better-

  1. Could you brief me on the issue?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3.  What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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