Reconfigure internet settings of printer

[SHamac4847]

My internet provider sent me a new router and I can’t get my deskjet to connect.  The wireless indicator keeps flashing.  Is there a way to reset the printer?  I have tried the steps in the app to no avail.

[Echo_Lake]

@SHamac4847

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.
• What is the distance between the router and the printer?

This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

• Use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your Wi-Fi network.
• Place the printer near the Wi-Fi router.
• Put the printer in WPS connection mode.
• Most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash.
• HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes.
• Within two minutes, press and hold the WPS button on the router until the connection process begins.
• Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.

Hope this helps! Keep me posted for further assistance.
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