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Message 1 of 12
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Resize option no longer available for IOS 13.1.3

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HP OfficeJet 3830
iOS

I recently updated my iPhone to IOS 13.1.3. It's changed the HP Smart printing app and I can no longer resize my image before printing. I create custom stencils for my business and size them in reference to the page. This option no longer exists... Is there anyway to get this option back???

Thanks

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Message 2 of 12
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These two screen shots show where the settings are

 

 

 

IMG_0797_LI.jpg

 

 

IMG_0798_LI (2).jpg

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Message 3 of 12
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 Hello,

 

I use this aswell on my iPad Pro and require this resize feature due to the same reason as the user who created this topic. Unfortunately I don’t have the option as per the screenshots above. The first is fine but the second doesn’t show any resize the design on say an A4 piece of paper and this is causing an extreme difficulty issue with my job as its now a lot more complicated. I must now send to my pc via email and then resize it and then print. Not sure why this is not showing for me. I’ve removed the app and reinstalled but still doesn’t show.

 

many thanks

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Message 4 of 12
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Select the photo in HP Smart.

Then tap on the lower left corner of the image, select manual, then pinch image to resize.

 

 

IMG_0801.jpg

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When you say to select the photo in HP Smart, what option do you select when you first open the app? I don’t see any option to just open a picture, just print and scan basically.

 

thanks 

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Here is the part of my iPhone 6 screen that shows PRINT PHOTO.

If you don't get that then tap on Personalize Tiles, and turn on what you need to see.

If you get a totally different screen, then post it here with phone model.

 

IMG_0802.jpg

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iPad pro 2017

see attached bud.

 

F3D8A73E-DA26-4835-893E-564BCE4FABA9.png01BB3DA4-3645-450A-A31C-F45183993247.png6BF5A0D0-8D2D-4D0A-9E34-55B15B0AC98C.png

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Tap on the printer in the first image, then tap on the lower left corner of the image, then tap manual, and pinch to resize.

 

 

IMG_0803_LI.jpg

 

 

IMG_0804_LI.jpg

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Message 9 of 12
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Finally!  Thank you!!  There is no indication that you now need to touch the photo itself instead of just the icon.  I’ve tried every way possible to reduce the size (not crop!) of photos, and this is the first one that is correct and works.  You rock!!!

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Thanks,  Glad to be of help

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