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LexKY
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Scanner won't pickup paper to scan to PC

HP Recommended
HP Office Jet 9010
Microsoft Windows 10 (32-bit)

Scanner won't pickup paper to scan to PC. It tries to pickup the paper, but it will not pull it in?

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TEJ1602
HP Support Agent
HP Support Agent
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@LexKY, Welcome to HP Support Community!

 

I see that the scanner does not pick up the paper while trying to scan to the computer if you are using the Automatic Document Feeder, follow the steps below-

 

Clean the ADF rollers and the separator pad

Dust inside the automatic document feeder (ADF) can result in paper feed issues.

  1. Get a lint-free cloth and distilled water.

  2. Remove the original document from the ADF.

  3. Turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Open the ADF cover.

    Lifting the ADF cover
  6. Find the paper pick rollers and the separator pad inside the ADF.

    ADF paper pick rollers and separator pad

     

    1. Paper pick roller

    2.Separator pad

  7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

  8. Use the damp cloth to clean the paper pick rollers and the separator pad.

  9. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

  10. Close the ADF cover.

  11. Reconnect the power cord to the printer, and then turn on the printer.

  12. Slide in the paper width guides until they rest against the sides of the paper.

  13. Try to scan or copy with the ADF.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    note:

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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