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Yaps76
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Set Up Cartridges Bypass

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HP Envy 5010

I have just received my new printer but the two set up cartridges were both tri colour. One of them won't fit in the black slot? If I put the correct ink cartridge that is black in it also won't go passed that point in set up process. Please help?!

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Yaps76,

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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