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DBullock
Level 2
10 6 0 2
Message 1 of 6
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Stop emails notices

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HP Office Jet Pro 8710
Other

I print from my phone to the printer and every time there is an email notice sent. I want to do away with this as I do not need to know I printed anything.

 

I tried to go through the printer directly using the internal ip, which has a ton of information but nothing to control this behavior.

 

I also went to the HP Connect as suggested in the email notice I receive that indicates this can be turned off. That has no value either as the information only allows me to change my name and user information.

 

Nowhere do I find how to stop these annoying emails notices.

 

At one point I emailed HP but that was also useless.

5 REPLIES 5
praveen196
HP Support Agent
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Message 2 of 6
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@DBullock Welcome to HP Community!

 

I understand that you would like to stop the email notifications.

 

Please let us know if you are using ePrint.

 

If yes, Open HP Connected Account > You will see printer icon > Below printer icon, you will have an option to click on Settings > Click on Access > Then Turn off ePrint Notifications.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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DBullock
Author
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If you see my original post you will see I did say that option does not exist.

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The_Fossette
HP Support Agent
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@DBullock 

 

Are you using the HP Smart App or ePrint to print from your phone?

 

Cheers!

The_Fossette
I am an HP Employee

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DBullock
Author
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10 6 0 2
Message 5 of 6
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Not sure what those labels refer to but on my phone I can AirPrint or I can send an email to an HP email (associated to my printer) that will print the document.

 

This is where the issue is because every time I email to print using the hpEmail I set up that is attached to the printer, I get a notice that I printed something - I could care less about that and want to stop those verification emails.

 

I use the email to print documents when I am away from home so the document is ready for me when I get home.

 

The HP Smart App does not recognize the printer to print although the printer name shows up.

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The_Fossette
HP Support Agent
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Message 6 of 6
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@DBullock 

 

Thank you for the update.

 

Go to http://www.hp.com/go/eprintcenter and login.

 

Then click on the ePrint Settings. Click on the Allowed Senders Only option.

Under the list of allowed email address, there is a column on Email Job Status.

Uncheck the option and Click on the Save button.

 

This will turn off email notification.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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