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WallyL1
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Message 1 of 2
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Suddenly cannot print any envelopes. Upgraded Windows 10 Pro version 1809 . No envelopes on menu

HP Recommended
HP 7740 series
Microsoft Windows 10 (32-bit)

Cannot print any envelopes.  There are no envelopes on the menu. When I enter the measurements for the envelope I need, It defaults to 8.5x11 paper.

 

I need to print #9 and #10 envelopes.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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HP Recommended

Hi @WallyL1

 

Welcome to the HP Support Community. I'd be happy to assist you with the envelope printing. 

 

Let's try these steps -

 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

 

If the issue still persists, try re-installing the printer driver -

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (32-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

 

If the issue still persists, try these steps -  HP Printers - Creating Custom Paper Sizes

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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