The colour cartridge is not reccognized

[AndreasLemark]

I got two ink cartridges sent by the mail via the Instant ink program. There is no problem with the black ink cartridge, but the colour cartridge is not recognized by the printer. I have tried updating the printer software and I have also done a hard reset of the printer, but nothing helped. Is this problem due to the cartridge or the printer?

[Kumar0307]

Hi @AndreasLemark

Welcome to the HP Support Community. I understand the tri-color ink cartridge is not getting recognized by the printer. I'd be happy to assist you.

Kindly perform step 3 mentioned in this document to resolve this issue.

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!