cancel
Showing results for 
Search instead for 
Did you mean: 
AndreasLemark
New member
1 0 0 0
Message 1 of 2
85
Flag Post

The colour cartridge is not reccognized

HP Recommended
HP Envy Photo 6232

I got two ink cartridges sent by the mail via the Instant ink program. There is no problem with the black ink cartridge, but the colour cartridge is not recognized by the printer. I have tried updating the printer software and I have also done a hard reset of the printer, but nothing helped. Is this problem due to the cartridge or the printer?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,946 18,948 1,350 1,561
Message 2 of 2
Flag Post
HP Recommended

Hi @AndreasLemark

Welcome to the HP Support Community. I understand the tri-color ink cartridge is not getting recognized by the printer. I'd be happy to assist you.

 

Kindly perform step 3 mentioned in this document to resolve this issue.

 

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation