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KT560
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The printer advances but it doesn’t print the document

HP Recommended
OfficeJet4655
Mac OS X 10.11 El Capitan

The printer is advancing (and receiving the wireless print command).  There is no content printed however. It is not out of ink according to the printer.  The copy function works in color. 

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@KT560, Welcome to HP Support Community!

 

Is it an issue with all applications or just one particular application?

Does the print preview look good?

 

This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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