• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2020 04:33 PM

HP Recommended
Product: Color LaserJet MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have a Laser Jet MFP M477fdw.  The printer works fine on my local network and is reachable of all computers.  When I try to use any web / cloud services or even press the "Apps" icon on my printer I get the following message. "The printer is unable to connect to the service. Check the internet connection."  I have tried wired Ethernet and WiFi, I have tried, a static IP address and a DHCP assigned IP address.  I have looks on the web and tried to see about EWS but it is not listed on my "Network Summary" report.  I have tried rebooting the printer between each change that is made.   I would really appreciate and or ideas someone might have.

 

Thanks,

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.