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Inoex
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Touchpad does not working after install windows on lptop hp 14s-cf2004tx

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14s-cf2004tx
Microsoft Windows 10 (64-bit)

i Buy laptop HP 14s-cf2004tx series and after i install windows 10 64 bit my toucpad not detech and not work  in device manager or in mouse device,i download  driver from hp website but doesn't work ,what can i do please help

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Riddle_Decipher
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@Inoex Greetings from the HP Community!

Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

 

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

  • 1.   Click on Start and type ‘Device Manager’.
  • 2.   Click Device Manager.
  • 3.   Click + sign next to Mouse.
  • 4.   Right-click on mouse entry and choose "uninstall".
  • 5.   Restart your computer.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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