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Message 1 of 2
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Touchscreen keyboard on HP Envy printer does not have required characters for network password

HP Recommended
HP Envy Photo 6234
Microsoft Windows 10 (64-bit)

When entering the WiFi network password I discovered that the touchscreen keyboard does not support a full range of characters, specifically &. This means that I cannot connect wirelessly to the desired network. Is there a way around this either by connecting a keyboard or adding to the available characters?

HP Support Agent
HP Support Agent
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Message 2 of 2
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@Oxford1360 Welcome to HP Community!


I understand that you are unable to enter the Wifi password.


Do not worry. I will try to fix the issue.


At the left bottom corner of the keyboard, you will find a "123?" button, tap tat to see the symbols that you have required.


Please refer to the below link to troubleshoot the issue.



Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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