Transfer Subscription

[ColinM2]

I presently have a subscription and I am looking to buy a new HP printer.  Can I transfer my existing plan over including roll over printing? The new printer also has 6 months free. Can I add that as well?

[Jay_G24]

Hi @ColinM2,

Welcome to the HP Support Community

I'd like to help!

Yes, you can transfer your existing plana and roll over pages to the new printer.

Follow these steps to keep your account history, rollover pages, and free trial months:

1. Make sure the new printer is HP Instant Ink compatible. If you plan to purchase one, look for the HP Instant Ink logo on the box. For warranty replacements, you will automatically be sent a compatible printer.
2. Do not cancel your current Instant Ink plan.
3. Once you have the new printer, log in to your account at hpinstantink.com and click Enroll/Replace Printer.
4. Then follow the steps to complete enrollment of your new printer.

Important information about cartridges:

• A new set of Instant Ink cartridges will either be included with your printer or you will receive a shipment within 10 business days of replacing the printer.
• If compatible, you can also install any unused Instant Ink cartridges you may have on hand. If not compatible, please send any unused cartridges back in the included recycle bag.
• Any used cartridges you may have will not work in the new printer, so please send them back for recycling.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[ColinM2]

Thank you for the reply.  The new printer also has 6 months free subscription, can that be used as well?

[Jay_G24]

 Yes, please replace the printer and then share an image of the promotional offer(box or the leaflet that came with the printer)?

Let me know!

[ColinM2]

That sounds great. So do I just post an image on here of promotion?

[Jay_G24 · Accepted solution]

Yes. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.