Trying to change HP eprint email address

[Maddogsnavy25]

I understand how the support document says to change the hp eprint printer address. But every time I hit submit I get the error "please enter a valid email address" and then the hp smart website kicks me out. I have tried using a number of rather unique names but still the same thing happens with the same error.

[Jay_G24]

Hi @Maddogsnavy25

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Have you checked on the printer to see theb email address has changed?

Could you try a different browser?

Printer control panel: Tap the HP ePrint icon or button  on the control panel, or navigate to Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu. The HP ePrint email address displays on the Web Services screen.

Hope this helps! Keep me posted. 

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[Jay_G24]

HP connected and HP Smart is the same page.

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.