Trying to enrol my printer to instant ink but keeps saying printer offline

[Zal3]

Envy photo 6234

i go onto the smart app and try to enrol printer to a plan - get to the printer code bit put in the code and then it says the printer is offline and yet printer says it is connected to the wireless network

[Dragon-Fur]

@Zal3 

The connection needed by Instant Ink not the same as the Wireless connection you use to connect your devices (including the printer) to your network.

Printer needs to be running Web Services.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Web Services > Web Services Settings > Summary

If web services won't "enable" in EWS, try enabling the Web Services button on the printer.

What if?

If web services will not enable / start on the printer, you'll have to wait.

Why?

Sometimes Web Services collapses into a heap.

The only fix from "our" side is to wait until the service recovers.

Website Support Troubleshooting, How-to, Video Tutorials

• HP Smart - HP Connected
•  HP Instant Ink

What else?

There must be something else to try, right?

Contact Instant Ink Support in your region.

Ask for Help.

Things that are Instant Ink 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

Of Interest… Be Informed!  Understand your Options and Responsibilities!

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
• Cancellation  >> READ the Terms of Service Contract.

• The Terms of Service contract also provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

References / Resources

User Guide

Chapter 5 - Web Services - Starting on Page 49

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 6234 All-in-One Printer 

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