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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Trying to enrol my printer to instant ink but keeps saying p...

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12-14-2020 01:51 PM
Envy photo 6234
i go onto the smart app and try to enrol printer to a plan - get to the printer code bit put in the code and then it says the printer is offline and yet printer says it is connected to the wireless network
12-14-2020 02:16 PM
The connection needed by Instant Ink not the same as the Wireless connection you use to connect your devices (including the printer) to your network.
Printer needs to be running Web Services.
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Web Services > Web Services Settings > Summary
If web services won't "enable" in EWS, try enabling the Web Services button on the printer.
What if?
If web services will not enable / start on the printer, you'll have to wait.
Why?
Sometimes Web Services collapses into a heap.
The only fix from "our" side is to wait until the service recovers.
Website Support Troubleshooting, How-to, Video Tutorials
What else?
There must be something else to try, right?
Contact Instant Ink Support in your region.
Ask for Help.
Things that are Instant Ink
HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract
Not your home site? Click the Flag to change to your region.
Need Help?
Phone contact, where available, will be posted on the main website (front page). For example, look for the contact number in the blue ribbon just beneath the introduction section / image.
Of Interest… Be Informed! Understand your Options and Responsibilities!
- Section Check to see if your HP printer works with Instant Ink
- FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
- The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract
NOTES:
- It is NOT necessary that you be enrolled to read the contract
- Contract: Open the main website > Change region / flag > scroll down just past the FAQ
- Cancellation >> READ the Terms of Service Contract.
- The Terms of Service contract also provides contact information, usually in the very first section.
Examples
Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France
References / Resources
Chapter 5 - Web Services - Starting on Page 49
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY Photo 6234 All-in-One Printer
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