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Trying to print from iPhone but tells me I have to accept EULA and privacy agreement

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HP all in one printer

My printer is set up and working for years - able to print from phone.  It suddenly I get a notice to accept these privacy agreement in the app or unable to print. I find the location of EULA and privacy agreements but no accept buttons. Stuck in Bermuda Triangle of printing with no way out.

HP Support Agent
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Hi @McCaffrey

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you using the HP Smart app to print?
  • To assist you better, kindly attach a screenshot of the error in your next post.
  • What model printer are you using?

For now,


Update the printer firmware

Click here to know different methods of updating printer firmware.


Also, check for any software updates on the iOS device.


Refer to this document for more info on how to print from an iOS device.


Keep me posted.

I am an HP Employee

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Was this ever resolved??  It seems as if the HP employee did not even answer the original question.  I am curious if you figured it out??  

Thank you!

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