Trying to print from my photo library Printer says failure also bad cartridge.

[BBBOOPS-2]

Trying to print from my photo library using my phone. The printer says failure to print due to cartridge. It’s an HP cartridge. I followed the steps of unplugging the 7640 printer and restarting after 60 seconds. The cartridge shows a lot of ink remaining and is able to print when not using the HPsmart app. 
any ideas of how to fix?

[Garp_senchau]

@BBBOOPS-2, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like the issue might be with how the HP Smart app is communicating with the printer rather than the cartridge itself. Since the printer can print outside of the app, try these steps to troubleshoot:

• Make sure the app is updated to the latest version. If not, update it and restart your phone.
• Uninstall and reinstall the app to clear any potential glitches.
• Even if it’s an HP cartridge, go to the printer settings and check if there are any alerts regarding ink. You might also try removing and reinserting the cartridge

Also, you may refer this guide: HP Smart app errors during setup and account registration | HP® Support

If the problem continues, let me know any error messages you’re seeing! 😊

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,