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Trying to setup new printer but it keeps reading paper jam

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Hp office jet 5255

I brought this printer it’s new out the box I was trying to set it up but it keeps ready paper jam when there clearing no paper jam I been trying all the trouble shooting and nothing seems to work I need help ASAP 

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Hi @Missphonephone


Welcome to the HP Support Community. I'd be happy to assist you.


Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document to resolve paper jam:  A 'Paper Jam' Error


Hope this helps! Keep me posted. 


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