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Graywallis
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Envy printer
Microsoft Windows 10 (64-bit)

How do I turn my Envy 4520 printer online?

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Betty0610
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@Graywallis

 

Welcome to the HP Support Community.

 

1. From the printer control panel, touch ( Wireless ). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup.

 

Make sure the Wireless Icon the Printer is solid blue which means that the Printer is connected to the Wi-Fi once the above step is done.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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Graywallis
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Thank you for your reply. As the printer is now working, I will wait till another failure occurs and try your method. I will let you know if it works.


@Graywallis wrote:

How do I turn my Envy 4520 printer online?


 

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Betty0610
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

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Graywallis
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Hi,

I had a failure 2 days in a row. Yesterday your solution worked perfectly. Today, it did not. I re-installed the software/drivers and the laptop could not see the printer, even when told to look for the correct ip address. I then switched printer and router off and left for 20 minutes. Follwoing switch on again, reconnecting the printer (same ip address) all worked as expected and normal printing has resumed. 

 

Meantime, printing from an Android tablet (wireless) continued to operate as normal.

 

The laptop concerned is an HP 10" running Windows 10 with a 480GB SSD.

 

An easy solution would be appreciated.

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Betty0610
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Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

Once done, follow the remaining steps from this document under additional troubleshooting: https://support.hp.com/ph-en/topic/diagnostics?category=printing&issue=printer-offline

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

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Graywallis
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I have tried the HP print and Scan doctor many times in the past. Occasionally (not very often) it cures the problem. The only guarranteed method is to delete the printer from the HP laptop and reinstall from the driver installation .exe file (I have a multitude of these  files as there  was some confusion initially on HP's behalf as to which was the correct installation software) turning off the router for a while and switching off the printer and disconnecting the printer for a short time (5 minutes). That method takes time and is overly complex, meantime the printer mostly (not always) is still functional from other pcs or Android tablets. I have never needed to reinstall the driver on the other devices, just disconnect printer power.

 

I was hoping for a simpler cure.

 

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Betty0610
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Let's assign a Manual IP address to the Printer: 

 

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.

Type the IP address on your web browser to obtain the printer EWS page on your computer.

Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

 

This should help.

 

Let me know.


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Graywallis
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Unfortunately that doesn't work. The only solution I have found is to delete and then reinstall the software on the parent pc. That works every time. Both pc and printer are HP products

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Betty0610
HP Support Agent
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@Graywallis 

 

Thanks for getting back to us.

 

Does this happen with any other Computer too just this Computer?


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